# Anchor AI

> Anchor AI is a grounded AI customer-support agent for small businesses. It indexes the content a business has already written — help center, product docs, policy PDFs, past chats, the website — answers customer questions from those sources only, cites the exact source behind every answer, and hands difficult conversations to a human mid-thread with the full transcript attached.

Key facts:

- Grounded answers: Anchor answers only from the sources you give it. It will not invent a price, a policy, or a delivery date, and every reply links back to the source it came from so the customer (and the support team) can check its work.
- Human handoff: billing disputes, angry customers, and anything out of scope go straight to the team with the whole transcript already attached. Anchor never guesses to fill a silence.
- Insight and analytics: resolution rate, why conversations were handed off, which questions keep recurring, and where the documentation has holes — reported back as a to-do list.
- Languages: 30+ languages, detected automatically, with no queue and no closing hours.
- Deployment: an embeddable chat widget added to a website with a script tag.
- Data handling: customer content never trains shared models and is purged on request. Data is encrypted in transit and at rest, with SSO and role-based access control on every workspace.
- Free trial: every new account starts on a 30-day free trial with 300 AI credits and 1 seat. No card required — sign up at https://www.anchorai.chat/auth/signup
- Pricing: per seat, in Ghanaian cedi (GHS). Each seat grants a monthly credit bundle; a conversation costs 10 credits for a 24-hour thread, however many messages it takes. Starter is GHS 250 per seat per month (500 credits); Growth is GHS 600 per seat per month (1,500 credits). Full details in the pricing file below.
- Contact: info@anchorai.chat

## Product

- [Homepage](https://www.anchorai.chat/): what Anchor does — grounded knowledge, response automation, human handoff, and analytics, with a live demo of the widget
- [Pricing section](https://www.anchorai.chat/#pricing): interactive seat/plan configurator
- [Anchor vs. Tidio](https://www.anchorai.chat/vs/tidio): honest comparison with Tidio and its Lyro AI agent — pricing models, citations, and where each fits
- [Sign up](https://www.anchorai.chat/auth/signup): starts the 30-day free trial

## Pricing

- [pricing.md](https://www.anchorai.chat/pricing.md): machine-readable plans, prices, credit model, and trial terms

## Blog

- [Blog](https://www.anchorai.chat/blog)
- [Where to draw the line between your AI agent and your team](https://www.anchorai.chat/blog/when-your-ai-agent-should-hand-off): a handoff policy for an AI support agent — what's built in, what to add as handoff topics, why broad rules backfire, the hard/soft escalation split, and who owns the line
- [How to tell whether your AI agent is actually working](https://www.anchorai.chat/blog/how-to-tell-if-your-ai-agent-is-working): reading the analytics as a funnel — involvement, answer rate, resolution, automation, CX share — setting targets from your own baseline, and turning the worklists into document fixes
- [Every price change is a release: a checklist for keeping your AI agent right](https://www.anchorai.chat/blog/keep-your-ai-agent-current): a three-step routine for keeping a grounded agent current when a price, a delivery zone, or opening hours change — draft, retire the contradictions, test in the Playground
- [How to make your AI agent sound like your team, not like a model](https://www.anchorai.chat/blog/make-your-ai-agent-sound-like-your-team): conversation design for a small team — agent name, greeting, tone; why the documents are the script; designing the handoff; playbooks for multi-step flows
- [How many seats does a small support team actually need?](https://www.anchorai.chat/blog/how-many-seats-does-a-small-support-team-need): capacity planning in the credit model — count threads not messages, size the shared pool, plan for heavier human conversations, and what happens at zero
- [Rolling out an AI agent to a support team of two](https://www.anchorai.chat/blog/rolling-out-an-ai-agent-to-a-small-team): five conversations to have before go-live — what changes on day one, the upkeep hour, shared numbers, the inbox controls, where the job goes
- [What to ask an AI support vendor about your data when you don't have a security team](https://www.anchorai.chat/blog/ai-support-vendor-data-questions): the ordinary six questions, the two that are new with an agent (what it can say, what it can reach), training on your data, and an honest note on certifications
- [Six things an AI support agent does better than a human](https://www.anchorai.chat/blog/ai-support-agent-vs-human): the honest scorecard — where an AI agent beats a human agent (speed, volume, hours, patience, languages, gap reporting), where a human still wins (judgment, heat, unwritten answers), and the split that uses both

## Legal

- [Privacy Policy](https://www.anchorai.chat/privacy): what is collected, why, and the rights users have over it
- [Terms of Service](https://www.anchorai.chat/terms): the service agreement, billing terms, and responsibilities