Grounded AI support agent
Buddy answers from the content you’ve approved — cites its source, takes the next step, and hands the hard ones to your team. Any language, around the clock.
Powered byBuddy
Trusted by support, success, and operations teams
Most support tools hand you a faster queue. Buddy handles the question before it becomes a ticket — reading your own content, replying in the customer’s language, and citing exactly where the answer came from.
Your team stops repeating the same answers and steps in only where judgment is genuinely needed. Nothing goes out that isn’t grounded in what you approved.
Refund window question
Web · 2m
Where is ORD-1003?
Web · now
Billing dispute
API · 5m
Horario de apertura
Web · 12m
Resolution rate
handled without a human
Why Buddy handed off
Four pillars, working as one agent — grounded in your knowledge, fast to answer, honest about its limits, and measured end to end.
Load your docs, help center, policies, and past answers once. Buddy draws every reply from the content you've approved — and tells you where its knowledge runs thin.
Learn moreAnswers are grounded in your approved content — and cite the exact source they came from.
The moment a question lands, Buddy composes a clear, on-brand reply — in the customer's own language, day or night. No macros, no queue, no waiting.
Learn moreA real answer, not a canned macro — delivered in seconds, in the customer's language.
When a thread is sensitive or out of scope, Buddy hands it over with the full transcript attached — so the customer never repeats themselves, and never notices the seam.
Learn moreStep into any conversation with one tap. Buddy pauses; the customer keeps talking to the same chat.
Resolution rate, volume by channel, and every reason Buddy handed off — the full picture of your support, with no black box and nothing hidden.
Learn moreResolution rate
handled without a human
Why Buddy handed off
Watch resolution climb, and learn from every reason a conversation reached a human.
The result
9 in 10 customer questions answered straight from your own content — no human needed.
2.4s
median first reply
30+
languages, auto-detected
24/7
always on, never a queue
0
answers it can't cite
Buddy is safe to put in front of customers because it can only say what you've approved — and it shows its work every time.
Cites every answer
Each reply carries a link back to the source it came from.
Never invents an answer
If it isn't in your content, Buddy says so — no made-up prices or policies.
Human handoff, always
Anything sensitive or out of scope goes straight to your team.
Your data stays yours
Answers are grounded only in the content you load and approve.
Every language
30+ languages, auto-detected — every customer in their own words.
Always on
Round-the-clock coverage, with no queue and no overtime.
Embed the widget with a single line, share a hosted link, or call the API from any system. Same knowledge, same agent, wherever your customers are.
Embedded widget
One <script> line on any page.
<script src="…/widget.js">Shareable link
Send a hosted chat anywhere.
buddy.app/c/northwindWeb page
A standalone support page.
northwind.com/helpAPI
Call it from your own stack.
POST /api/chat<script
src="https://cdn.buddy.app/widget.js"
data-key="nw_live_8f2c"
defer></script>Pick the plan that matches your volume. No per-seat fees, no surprises — cancel anytime.
$19/mo
For solo founders getting set up.
$49/mo
For growing brands handling real volume.
Custom
For support teams and global stores.
Buddy handles the repetitive questions from your content — instant, 24/7, in any language — and hands the rest to your team. You’re live this afternoon.