An AI support chatbot trained on your docsand nothing else.

Anchor AI does not fine-tune a model on your content. It reads it. When a customer asks a question, the agent finds the passages in your connected sources that answer it and writes its reply from those passages, and only those. Nothing about your business is baked into a model’s weights. It is looked up, every time.

That is the difference between an agent that answers from your docs and one that was once shown them. Change a price on the page and re-crawl it, edit a snippet, replace a file: the next answer uses the new text. There is no re-training to wait for, and no old version of the fact lingers in the model.

It also means the agent is only as good as the docs, which is what the next section is about.

Every question the content couldn’t answer lands in Worklists → Content gaps, the list of things customers asked that nothing you connected could settle. Next to it, Failure modes separates Missing knowledge (nobody wrote it down) from Wrong or outdated answer (someone did, and it has drifted). The first is a writing job. The second is an editing job.

Before launch, the Playground’s Coverage view does the same job in advance: ask it the questions your team gets, and see which ones it has to decline. The gaps it finds are usually things everyone on the team knew and no one had typed.

Start with what you already publish: the help center or the FAQ page, by URL. Then the policies (returns, delivery, payment) as the PDFs or pages they live in. Then product pages, if the questions are about products.

After that, snippets. A snippet is a few lines you paste in for an answer that exists only in someone’s head: the delivery fee to Tamale, whether Saturday counts as a working day, what to do about a parcel the courier marked delivered. These are the questions that come back every week, and each one takes a minute to write down once.

Keep one source of truth for each fact. When the same price lives on three pages, one of them is eventually wrong, and the agent has no way to know which. Every price change is a release is the routine for keeping the docs, and therefore the agent, right.