Anchor AI vs. Chatbase
Anchor AI and Chatbase both build a support agent from the content you already have and put it on your website. Chatbase is a platform: you pick the model, train it on your data and deploy it to a widget, WhatsApp, Slack, email or voice, on a flat monthly plan metered in credits that cost one to six per reply depending on the model. Anchor AI is one grounded agent sold per seat, with human handoff included on every plan, on a website widget and a hosted chat page, billed in Ghanaian cedi.
Teams that want to choose the model and reach customers on messaging apps should look at Chatbase first. A small team that wants a support agent for its website that hands the hard conversations to a person from day one, on a bill it can work out in advance, should start with Anchor AI.
Chatbase details from chatbase.co/pricing and the Chatbase docs FAQ, checked 27 September 2026
At a glance
| Anchor AI | Chatbase | |
|---|---|---|
| What it is | A grounded AI support agent with human handoff, sold per seat | A build-your-own AI agent platform: pick a model, train it on your data, deploy it to channels |
| AI answering | Included in every seat and in the free trial | The product; metered in message credits |
| Where answers come from | Only the content you connect: a website crawl, uploaded files, pasted snippets | Websites, documents, text, Q&A pairs and a Notion sync |
| When it can't answer | Hands the thread to your team with the transcript attached, on every plan including the trial | Escalation to a human through its Helpdesk, from the Standard plan at $150/mo |
| Pricing model | One meter: seats × plan. Every seat adds credits to a shared pool | A flat monthly plan with a credit bundle, plus extras for credits, agents and removing branding |
| Unit of billing | A 24-hour thread costs 10 credits, however many messages it takes | Each reply costs 1 to 6 credits, depending on the model you pick |
| Model choice | None to make. Anchor runs the agent | Yours: GPT, Claude, Gemini, Grok and others, at different credit rates |
| Team seats | Per seat, GHS 250 or GHS 600 monthly, as many as you need | 1 on Free, 2 on Hobby, 3 on Standard, 5 on Pro |
| Billing currency | Ghanaian cedi (GHS) | US dollars |
| Free to start | 30-day trial: 300 credits, 1 seat, no card required | Free plan: 50 credits a month, 1 agent, 1 MB of training data. Agents are deleted after 14 idle days |
| Channels | A website chat widget and a hosted chat page | Website, WhatsApp, Messenger, Instagram, Slack, email and voice |
Which one fits
Choose Anchor AI if you want
A human on every plan
When Anchor can't answer, it hands the thread to your team with the transcript attached, on the free trial and on every seat. At Chatbase, escalation to a human arrives with the Standard plan at $150 a month.
A thread costs the same however it's answered
10 credits for a 24-hour conversation, however many messages it takes. You never pick a model or read a rate table. A Chatbase reply costs 1 to 6 credits depending on the model behind it.
Seats that don't cap the team
Every seat is GHS 250 or GHS 600 a month and adds its credits to the shared pool, and you can buy as many as the team needs. Chatbase caps members at 2, 3 or 5 by plan.
Billing in cedi
Plans are priced in GHS and charged in GHS, so what you agreed to is what the bank sees.
Choose Chatbase if you want
A free plan that lasts
50 credits a month, one agent, one member, for as long as the agent is used at least once a fortnight. Anchor AI's free period ends after 30 days.
Your choice of model
GPT, Claude, Gemini, Grok and more, switched per agent. Anchor AI makes that choice for you.
More channels
Website, WhatsApp, Messenger, Instagram, Slack, email and voice. Anchor AI is a website chat widget and a hosted chat page.
More kinds of source
Q&A pairs and a Notion sync alongside websites, documents and text. Anchor AI takes a website crawl, uploaded files and pasted snippets.
The split is even because the facts are.
What each costs
Anchor AI: one meter
- Starter
- GHS 250 /seat/mo500 credits ≈ 50 conversations
- Growth
- GHS 600 /seat/mo1,500 credits ≈ 150 conversations
- Free trial
- 30 days · 300 credits · no card
Chatbase: flat plans, in USD
- Free
- $050 credits/mo · 1 agent · 1 member
- Hobby
- $40/mo700 credits · 2 members · $32 paid yearly
- Standard
- $150/mo4,000 credits · 3 members · human handoff starts here
- Pro
- $500/mo15,000 credits · 5 members
- Extras
- $40 per 1,000 credits$25 per extra agent · $99/mo to remove branding
Put side by side: a Starter seat is GHS 250 with about 50 conversations and the human handoff in the price. At Chatbase, handoff to a human starts on the $150/mo Standard plan, whose 4,000 credits cover somewhere between about 670 and 4,000 replies depending on the model you pick.
Common questions
Is Anchor AI a Chatbase alternative?
For a support agent on a website, yes. Both answer customers from the content you connect. Chatbase is a platform where you pick the model, train it on your data and deploy it to many channels, with human escalation from its Standard plan. Anchor AI is one grounded agent sold per seat with human handoff included on every plan, for a website chat widget and a hosted chat page.
How do Chatbase credits compare with Anchor AI credits?
A Chatbase reply costs 1 to 6 message credits depending on the model you choose, so the Standard plan's 4,000 credits cover between about 670 and 4,000 replies. An Anchor AI conversation costs 10 credits for a 24-hour thread however many replies it takes. A Starter seat carries 500 credits, about 50 conversations, for GHS 250 a month.
Does Chatbase hand off to a human?
From the Standard plan at $150 a month, through its Helpdesk feature. The Free and Hobby plans have no human escalation. Anchor AI hands off on every plan including the free trial, passing the thread to your team's inbox with the transcript attached.
Can I choose the AI model in Anchor AI?
No. Anchor AI runs the agent and offers no model choice in the product. What you control is the content it answers from and the settings around the answer: name, greeting, tone, scope topics and handoff topics. If picking and switching models matters to you, Chatbase is built for that.
Which one has a free plan?
Chatbase has one: 50 message credits a month with one agent and one member, permanently, as long as the agent is used at least once every 14 days. Anchor AI starts every account on a 30-day free trial with 300 credits and one seat, no card required, and is paid after that.
Keep reading
Chatbase alternative
Why teams leave Chatbase, what they give up, and what the move involves.
Anchor AI vs. Intercom Fin
Per-seat credits against $0.99 per outcome, and where Fin still wins.
Anchor AI vs. Zendesk AI
Per-seat credits against a resolution allowance whose per-resolution price Zendesk does not publish.
Anchor AI vs. Tidio
The AI in the seat price against Tidio's Lyro add-on, and where Tidio still wins.
An AI support chatbot trained on your docs
Anchor AI is an AI support chatbot trained on your own docs: it crawls your help center, takes your PDFs and snippets, answers customers from those sources only, and hands off to your team when the answer isn't there.
An AI support chatbot that hands off to a human
Anchor AI answers what your content covers and hands the rest to your team mid-conversation, transcript attached. You draw the line with scope topics and handoff topics; the Escalation report shows where it fell.
See it answer from your own content
Point Anchor at your help center and watch it answer your real questions — 30 days free, no card.