Chatbase alternativewith human handoff on every plan
People looking for a Chatbase alternative usually got the agent working and then met the plan wall: a human handoff that only arrives at $150 a month, a credit bundle that covers a different number of replies depending on which model they picked, and a member cap on every tier. Anchor AI is a grounded AI support agent priced per seat, in Ghanaian cedi, with the human handoff included from the free trial onward.
If you want to choose the model, sync a Notion workspace, or reach customers on WhatsApp, Messenger and Instagram, stay with Chatbase. If you want one agent on your website that answers only from your content and hands the rest to a person, on a bill that is the seat count, Anchor AI does that.
Chatbase details from chatbase.co/pricing and the Chatbase docs FAQ, checked 27 September 2026
Why teams go looking
- 01
The handoff is on the $150 plan
Escalation to a human arrives with Chatbase's Standard plan. Anchor AI hands a conversation to your team, transcript attached, on every seat and on the 30-day trial.
- 02
Capacity depends on the model
A reply costs 1 to 6 credits by model, so 4,000 credits is anywhere from about 670 to 4,000 replies. An Anchor AI thread is 10 credits for 24 hours whatever it took to answer.
- 03
Members are capped
1, 2, 3 or 5 members by plan. Anchor AI is priced per seat, and every seat adds its credits to the shared pool.
- 04
A dollar invoice
Chatbase bills in US dollars. Anchor AI's plans are priced and charged in GHS, so the statement matches the plan page.
Side by side
| Anchor AI | Chatbase | |
|---|---|---|
| What it is | A grounded AI support agent with human handoff, sold per seat | A build-your-own AI agent platform: pick a model, train it on your data, deploy it to channels |
| When it can't answer | Hands the thread to your team with the transcript attached, on every plan including the trial | Escalation to a human through its Helpdesk, from the Standard plan at $150/mo |
| Pricing model | One meter: seats × plan. Every seat adds credits to a shared pool | A flat monthly plan with a credit bundle, plus extras for credits, agents and removing branding |
| Unit of billing | A 24-hour thread costs 10 credits, however many messages it takes | Each reply costs 1 to 6 credits, depending on the model you pick |
| Model choice | None to make. Anchor runs the agent | Yours: GPT, Claude, Gemini, Grok and others, at different credit rates |
| Team seats | Per seat, GHS 250 or GHS 600 monthly, as many as you need | 1 on Free, 2 on Hobby, 3 on Standard, 5 on Pro |
| Billing currency | Ghanaian cedi (GHS) | US dollars |
| Free to start | 30-day trial: 300 credits, 1 seat, no card required | Free plan: 50 credits a month, 1 agent, 1 MB of training data. Agents are deleted after 14 idle days |
| Channels | A website chat widget and a hosted chat page | Website, WhatsApp, Messenger, Instagram, Slack, email and voice |
What moving over involves
Moving over
- 01
Teach it
Add the URL of the help center or website you already publish and let the crawl run in the background. Upload the policy PDFs. Paste the answers that live nowhere else as snippets. There is nothing to export from Chatbase.
- 02
Make it yours
Give the agent its name, greeting and tone. Write the scope topics it may answer and the handoff topics it must not: billing disputes, refunds, whatever your team keeps for itself.
- 03
Meet your agent
Ask it your real questions in the Playground before a customer does. Coverage shows the questions your content can't answer yet, so you fix the docs rather than the bot.
- 04
Put it live
One script tag on the site, or a link to the hosted chat page. Switch it live when the answers read right. If they ever stop, switch it off from the same place.
What you'd give up leaving Chatbase
A free plan that lasts
Chatbase's Free plan is permanent: 50 credits a month and one agent, kept alive by using it at least once a fortnight. Anchor AI's free period is a 30-day trial.
Choosing the model
GPT, Claude, Gemini, Grok and others, switched per agent. Anchor AI makes that choice for you.
Messaging apps and voice
WhatsApp, Messenger, Instagram, Slack, email and voice. Anchor AI is a website chat widget and a hosted chat page.
Q&A pairs and Notion
Chatbase trains on structured Q&A and syncs a Notion workspace. Anchor AI takes a website crawl, uploaded files and pasted snippets.
That is the complete list of what you would give up.
What it costs
Anchor AI: one meter
- Starter
- GHS 250 /seat/mo500 credits ≈ 50 conversations
- Growth
- GHS 600 /seat/mo1,500 credits ≈ 150 conversations
- Free trial
- 30 days · 300 credits · no card
Chatbase: flat plans, in USD
- Free
- $050 credits/mo · 1 agent · 1 member
- Hobby
- $40/mo700 credits · 2 members · $32 paid yearly
- Standard
- $150/mo4,000 credits · 3 members · human handoff starts here
- Pro
- $500/mo15,000 credits · 5 members
- Extras
- $40 per 1,000 credits$25 per extra agent · $99/mo to remove branding
What the switch costs: a Starter seat is GHS 250 a month with about 50 conversations and the human handoff in the price. The first Chatbase plan with a handoff is Standard at $150/mo, with three members and 4,000 credits that cover between about 670 and 4,000 replies.
Common questions
What is a good Chatbase alternative with human handoff?
Anchor AI, if the agent lives on your website. It hands a conversation to your team with the transcript attached on every plan, including the 30-day free trial, and a Starter seat is GHS 250 a month with 500 credits, about 50 conversations. If you need the agent on WhatsApp, Messenger or Instagram, or want to pick the model, Chatbase is still the better fit.
How many conversations do I get for the money?
At Anchor AI a conversation is 10 credits for a 24-hour thread, so a Starter seat's 500 credits is about 50 conversations and a Growth seat's 1,500 is about 150, with every seat feeding one shared pool. At Chatbase a reply costs 1 to 6 credits depending on the model, so the same bundle covers a range rather than a number.
Can I bring my Chatbase training data to Anchor AI?
The website and the documents, yes. Anchor AI crawls the site you already publish and takes uploaded files such as PDFs. Short answers that lived in Chatbase as Q&A pairs can be pasted in as snippets. A Notion sync has no equivalent here.
Does Anchor AI let me pick the model?
No. Anchor AI runs the agent. What you control is the content it answers from and the settings around the answer (name, greeting, tone, scope topics and handoff topics), and you can test it in the Playground before customers do.
Keep reading
Anchor AI vs. Chatbase
Every dimension side by side, both pricing meters, and where Chatbase is the better fit.
Intercom Fin alternative
Anchor AI as a Intercom Fin alternative, priced per seat, not per outcome.
Zendesk AI alternative
Anchor AI as a Zendesk AI alternative, one meter instead of two.
Tidio alternative
Anchor AI as a Tidio alternative, with the AI included in the seat.
An AI support chatbot trained on your docs
Anchor AI is an AI support chatbot trained on your own docs: it crawls your help center, takes your PDFs and snippets, answers customers from those sources only, and hands off to your team when the answer isn't there.
An AI support chatbot that hands off to a human
Anchor AI answers what your content covers and hands the rest to your team mid-conversation, transcript attached. You draw the line with scope topics and handoff topics; the Escalation report shows where it fell.
See it answer from your own content
Point Anchor at your help center and watch it answer your real questions — 30 days free, no card.